Last Updated: February 2026
This Refund & Cancellation Policy applies to all bookings made with FlyingFish Scuba School at Novotel Resort & Spa, Candolim, Goa. Please read carefully before making your reservation.
1. Advance Payment
A non-refundable advance payment of ₹2,000 per person is required to confirm all bookings. This advance is non-refundable under all circumstances.
2. Cancellation by Customer
| Cancellation Timeline | Refund |
|---|---|
| More than 7 days before scheduled dive | Full refund minus ₹2,000 advance |
| 3 to 7 days before scheduled dive | 50% refund of total amount paid |
| Less than 3 days before scheduled dive | No refund |
| No-show (without prior notice) | No refund |
3. Free Rescheduling
- One free rescheduling is available if requested at least 24 hours before the scheduled dive
- Rescheduling is subject to availability on the preferred date
- If you fail to show up on the rescheduled date, the booking is automatically cancelled with no refund
- Only one rescheduling is permitted per booking
4. Weather & Operator Cancellations
If FlyingFish cancels your dive due to adverse weather or unsafe sea conditions:
- Full refund of all amounts paid, OR
- Free rescheduling to the next available date (your choice)
5. Medical Unfitness
If you are found medically unfit to dive based on the medical questionnaire or instructor assessment:
- Free rescheduling (once medically cleared), OR
- Full refund minus the ₹2,000 advance
- Doctor’s clearance is required if you are on daily medication
6. Partial Participation
- If you complete pool/confined water training but decline the open water dive, no refund will be issued
- If you are unable to complete the dive due to underwater discomfort, refunds may be considered on a case-by-case basis
- No refund or compensation is payable for any unused portion of a booked experience
7. No Refund Situations
Refunds will not be provided in the following cases:
- No-show without prior notice
- Late arrival causing missed activity
- Being under the influence of alcohol or drugs
- Providing false or incomplete medical information
- Failure to carry required government-issued photo ID
- Violation of safety rules or instructor directives
8. Refund Processing
- All approved refunds are processed within 5-7 business days
- Refunds are credited to the original payment method
- Bank processing times may add additional days
9. How to Request a Cancellation or Refund
Contact us with your booking details:
- WhatsApp: +91 92092 47825 (fastest response)
- Email: hello@flyingfish.in
- Phone: +91 92092 47825
10. Changes to This Policy
FlyingFish Scuba School reserves the right to update this Refund & Cancellation Policy at any time. The latest version will always be available on this page.